Return Policy
Last updated: 【2026/9/9】
Thank you for shopping at 【KK Store】. We want you to be fully satisfied with every item you purchase. If you are not satisfied with your purchase, we are here to help.
### Eligibility for Returns
- Items may be returned within 7 days of delivery date.
- To qualify for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Customized, personalized, clearance, sale items are non-returnable.
- Damages caused by improper use are not covered by return.
### Return Process
1. Please contact our support team first via email: 【chujianpingkk@gmail.com】, include your order number and photos of the item.
2. We will reply and provide a return authorization number (RMA). Do not send back items without RMA number.
3. Pack the product securely and ship it back to the address we provide.
4. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
### Shipping Cost
- Buyer is responsible for return shipping fees.
- Original shipping cost is non-refundable.
- If the return is caused by our mistake (wrong item, defective product), we will cover the return shipping cost.
### Refunds
Approved refunds will be processed within 3–7 business days after inspection. Refund will go back to your original payment method. Please allow extra time for your bank or payment provider to process.
### Damages & Missing Items
Please inspect your order upon reception. If the item is defective, damaged or wrong item received, contact us immediately within 48 hours of delivery with photos.
### Exchanges
We only replace items if they are defective or damaged. If you need to exchange, please email us.
### Contact Us
If you have any questions about this return policy, please contact us:
Email: 【chujianpingkk@gmail.com】
Website: 【www.kk9527.com】